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Maintenance Programs
Our Monthly Maintenance Packages (Service Level Agreements) are designed to provide your office with the maximum system support with the minimal amount of hassle. The Options are designed by the number of hours included but each Maintenance Package can be customized to suit the needs of your business:
- Monthly On-Site/Remote Visit by our Technician(s)
- Priority Emergency Same Day Service
- Full Technical Phone and Remote Support (9am-5pm Mon-Fri)
- Unlimited (No Charge) Calls and Email communications
- Discounted Labour Rate for Overage
- Management of Infrastructure Documentation
- Advocacy with 3rd party technology vendors
- Backup Review
- Ticketing and Service Report availability
- Hardware Review and Recommendations (as necessary)
- Annual Cooling Fan Maintenance
Package Options:
We offer 2 classes of Monthly Maintenance Packages:
Our Regular Monthly Maintenance Package includes the # of hours chosen + the above listed features.
Our Premium Monthly Maintenance Package includes the # of hours chosen + the above listed features + Offsite Canadian Backup up to 100gb.
Please contact us to quote on a Monthly Maintenance Package that is customized to your organizations needs.
Special Notes:
1) An Initial Audit of existing systems that are to be covered is necessary prior to confirmation of Package and Pricing.
2) Contracts are for 1 year terms reviewed and evaluated annually.
3) We always recommend Anti-Virus Software and a Backup System for all Business systems. Please ask your Consultant for more details of why and how to setup these security services.
Free consultations for Maintenance Package evaluation
Don’t hesitate to ask for advice, opinions or recommendations at any time!